[intune] troubleshooting bitlocker recovery key

Summary

One of my client request to reslove this error. He was facing this error since he had changed his password.

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Procedure

1. Run ‘Command Prompt’ as an administrator

2. Turn off BitLocker on the target drive. Use this command.

   C:\WINDOWS\system32> manage-bde.exe -off C:
   C:\WINDOWS\system32> manage-bde.exe -status
   

   

3. Keep checking the Conversion Status until it Fully Decrypted

   C:\WINDOWS\system32> manage-bde.exe -status
   

   

4. Click ‘Sync’ button under the company account which was controlly by intune.

5. Once you click ‘Sync’ button, check the disk encryption status. The encryption is starting by the intune policy.